Help & info
Frequently Asked Questions
Can't find what you're looking for? Email support@gosawaari.com.
Drivers & referrals
How does the referral program work?+
Both the referrer and the new user get ₹200 (or admin-set amount) when the new user completes their first trip AND submits a rating. The vouchers appear in your wallet automatically.
I want to drive for GoSawaari — how do I sign up?+
Visit /driver/signin, enter your mobile number, verify the OTP, and complete onboarding with your licence, PAN, and vehicle details. Your profile goes to admin for verification and you'll be live shortly.
General
Can I add intermediate stops?+
Yes. Multi-stop journeys are our thing. On the search widget, tap 'Add a stop' to insert any city between your From and To. Fares are recomputed for each leg automatically.
What happens if no driver accepts my booking?+
If no eligible driver claims your trip within 15 minutes, it's escalated to our admin team. We'll find a solution — either assign manually or process a refund with a goodwill voucher.
Payments & cancellation
What payment methods do you accept?+
All major UPI apps, credit and debit cards, net banking from major Indian banks, and popular wallets — processed securely by Razorpay. You can also redeem voucher credit from your GoSawaari wallet.
What is the cancellation policy?+
Free cancellation up to 24 hours before pickup — full refund. Between 24 hours and 6 hours before pickup — 50% refund. Within 6 hours — no refund. See our full cancellation policy page for driver and platform cancellations.
Pricing & fares
How is my fare calculated?+
Fare = (billable distance × per-km rate for your cab category) + driver allowance per night (round-trips only) + any night charge if your leg falls between 10 PM–6 AM + state tax + estimated tolls + GST. You see every line before you book.
What is the advance payment?+
You pay a 25% advance to confirm your booking. The remaining 75% is due in-app at the end of your trip. This split is admin-configurable, so the exact percentage may vary.
Safety & verification
How are drivers verified?+
Every GoSawaari driver has their driving licence, PAN, and vehicle documents on file, and is reviewed by our admin team before being allowed to take trips. We use a Start OTP system — you share a 4-digit code with your driver at pickup — so you always know you're boarding the right vehicle.
What are Start OTP and End OTP?+
A 4-digit Start OTP is emailed to you once a driver confirms your trip — share it only at pickup to begin the ride. After the trip ends and you pay the balance in the app, you get an End OTP — share it with your driver so they can close the trip in their app.