GoSawaari

GoSawaari policies

Cancellation & Refund Policy

Operated by Darshit Tours & Travels. Version 1 · Last updated October 2026.

1. Customer-initiated cancellations

  • More than 24 hours before pickup: Full refund of advance payment, processed within 5–7 business days. No cancellation fee.
  • Between 24 hours and 6 hours before pickup: 50% of the advance payment is refunded; 50% is retained as cancellation fee.
  • Less than 6 hours before pickup: No refund. Advance payment is forfeited.
  • No-show at pickup: If the customer is not present within 30 minutes of the scheduled pickup time and does not respond to driver contact, the trip is marked cancelled with no refund.

2. Driver-initiated cancellations

  • If an assigned driver cancels after confirmation, GoSawaari auto-reassigns the next eligible driver at no additional cost to the customer. The customer is notified by email.
  • If no replacement driver can be assigned before the scheduled pickup, the customer receives a full refund of the advance payment plus a ₹200 goodwill voucher.
  • The cancelling driver forfeits their deposit; repeat cancellations may lead to suspension.

3. Platform-initiated cancellations

GoSawaari may cancel a booking in cases of suspected fraud, force majeure (natural disasters, strikes, government advisories), or regulatory restrictions. Full refund of advance payment is processed within 5–7 business days.

4. Mid-trip cancellation

If a customer terminates the trip mid-way, charges apply for the distance already covered, plus applicable driver allowance, plus a 25% diversion fee on the remaining distance. The balance (if any) is refunded.

5. Round-trip specifics

Cancellation of a round-trip after the outward leg has commenced is treated as completion of the outward leg. No refund is applicable for the return leg; standard one-way fare applies.

6. Refund method

Refunds are credited to the original payment method within 5–7 business days. If the original method is unavailable, refunds are credited to the customer's GoSawaari wallet as voucher balance (no expiry).

7. Changes to this policy

GoSawaari reserves the right to update this policy. The version in effect at the time of booking applies to that booking.

8. Disputes

For any disputes or clarifications, email support@gosawaari.com within 7 days of the scheduled trip date. We aim to respond within 48 business hours.